Withrawal before payment and receipt: please send a short e-mail, if you want to quit your order. So I have the chance to put the items in stock again.

Guarantee & returns policy

We want your to be happy with your purchase and make every effort to ensure that they reach you in perfect condition. However we guarantee all our products against defects in materials and workmanship for 14 days from receipt of the item. Please read the details below for further information about returns of faulty items and non-faulty items.

Faulty items
If you find that a product is defective please return the item to us, along with a brief description of the problem, your contact details and your order number. We will offer you a refund or exchange, including refunding reasonable costs of return postage, or a replacement item with no hesitation.

Packaging returns
Please note that we will not refund unreasonable postage costs. We ask that you package the item in appropriate packaging e.g. if it is to be posted by Airmail please use a lightweight envelope (not paper as they rip), rather than a thick, heavy padded bag. Nappies and other cloth items do not need to be sent in thick protective mail bags. We are not able to pay for insurance of the item.

Returns, refunds and exchanges of non-faulty items
We have a 'no quibble' returns policy. If you change your mind about an item, you may return it unopened, unused, unwashed and in resaleable condition within a reasonable amount of time for a refund of the cost of the item or for exchange. We cannot refund the postage costs in these circumstances and, if you qualified for free postage previously due to the value of your order, we will also deduct postage at cost from your refund.

We are unable to refund or exchange used or prewashed nappies or wraps.